GetWhys FAQ

Getting Started

What is GetWhys?

GetWhys is a customer research platform that gives you instant access to B2B customer insights. Compass is our AI-powered research tool, and Echo is our content analysis tool—both pull from our proprietary database of in-depth interviews with B2B software users and decision-makers.

How do I get access to GetWhys?

• If your organization has SSO enabled: Just log in using your company credentials.
• If SSO is not enabled: Reach out to the GetWhys team to request access.
• All new users complete a white glove onboarding (~30 minutes) with a GetWhys employee.

Who should I contact for support?

• General Questions & Technical support: Reach out via your organization's Slack/Teams integration or email [email protected]

User Permissions & Roles

How do I add or remove team members?

Reach out to GetWhys directly to add or remove team members.

Research Requests

Effectively Using Research Requests

GetWhys doesn't know everything. That's why Admin and Pro users get unlimited research requests.

• What's that? When Compass doesn't have the insights you need, submit a research request, and our team will identify and interview people who can answer your question.
• What's the best way to do that? Submit a research request in Compass with as much detail as you can provide—the more specific you are, the easier it is for our team to find and interview the right people.
• How long until I get answers to my questions? We guarantee that you'll have answers to your questions within your AnswerSLA. More details in the AnswerSLA section below.