About Compass
Compass is designed to help Ops, Marketing, Product, and Sales be effortlessly customer-centric.
Compass accomplishes that by:
- Giving you immediate answers:
- Every day, we have a small army of people interviewing software buyers, users, and implementers. We’ve built up an enormous, ever-growing database of firsthand experiences with software (”InsightDB”).
- What that means: Compass can (most of the time) answer your questions by tapping into InsightDB. You don’t have to debate if it’s worth waiting for the results of standalone research.
- Removing incremental costs from customer research:
- When InsightDB doesn’t have coverage of a given question, you can file an insight request. We’ll interview people and get the answer to you within your AnswerSLA, at no additional cost.
- What that means: With the exception of some types of research (like, quantitative studies, or live focus groups), most of your research needs are included in your Compass subscription. You (and your team) no longer need to secure and prioritize research budget.
Compass FAQ
How does Compass work?
How does Coverage Score work?
How do you collect data?
How many people do you interview?
What’s AnswerSLA Quarantine?
Getting the most out of Compass
Compass’s use cases continue to surprise us. Here’s what we’ve figured out so far.
Tips & tricks
- Ask follow-up questions.
- Compass will continue pulling context from prior questions in a conversation, so, the more questions you ask in a conversation, the deeper the detail you’ll get.
- For that same reason… if you feel like it’s on the wrong track, start a new conversation.
- Be specific. The more detail you put into a question, the more specific Compass’s answer will be.
- Watch out for:
- Duplicative product names. When researching a product that shares a name with something else (e.g., Atlassian Confluence vs Atlassian Confluence Whiteboards), make sure to specify to Compass “I’m not interested in general Confluence insights; be specific to Whiteboards”.
Template questions