GetWhys FAQ

Getting Started

What is GetWhys?

GetWhys is a customer insights platform that gives you instant access to B2B customer insights. Chat is our AI-powered research tool, and Message Testing is our content analysis tool—both pull from our proprietary database of in-depth interviews with B2B software users and decision-makers.

How do I get access to GetWhys?

• If your organization has SSO enabled: Just log in using your company credentials.
• If SSO is not enabled: Reach out to the GetWhys team to request access.
• We recommend that new users complete a white glove onboarding (~30 minutes) with a GetWhys employee.

Who should I contact for support?

• General Questions & Technical support: Reach out via your organization's Slack/Teams integration or email [email protected]

User Permissions & Roles

Three user types:

1. Admin user— full access to all GetWhys has to offer. Unlimited:
   1. Chat
   2. Message Test
   3. Artifacts
   4. Projects
   5. Research Requests
2. Create user— Unlimited access to:
   1. Chat
   2. Message Test
   3. Artifacts
   4. Projects
3. Basic user— Unlimited:
   1. Chat
   2. Message Test

How do I add or remove team members?

Reach out to GetWhys directly to add or remove team members via your organization's Slack/Teams integration or email ([email protected]).

Research Requests

Effectively Using Research Requests